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Making a Great Second Impression
You may only have one chance to make a first impression, but what if that first impression isn’t all you think it should be? What if, despite your best intentions, you leave a new associate or...
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Ask Keith: Introverts and Extroverts
Tags: CommunicationintrovertsextrovertsAsk KeithFacebookTwitterForwardHomepage RSS
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Setting the Stage for Follow-Up
When Jodi Glickman, author of Great on the Job: What to Say, How to Say it. The Secrets of Getting Ahead, joined us on the Social Capitalist, she shared her thoughts on how to be generous in different...
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Radical Transparency, From the Top
You see it again and again: The attitude and behavior of top leaders set the tone for the culture of an entire company. In other words, leaders model the behavior they want to see the rest of their...
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How to Coach an Underperformer Without Scaring Them to Death
When employees are struggling, chances are they’re scared. And when they’re scared, their critical thinking tends to suffer, making it even harder for them to get out of the weeds. They’re in what...
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Lead With the Punch Line for More Effective Communications
When Jodi Glickman, author of Great on the Job: What to Say, How to Say it. The Secrets of Getting Ahead, joined us for her Social Capitalist interview, she shared her thoughts on how to be generous in...
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Social Media Is All About Ego – and That’s a Good Thing
Social media has been called many things – sharing, self-expression, communication, networking – but in the end, are we all really just feeding our egos? Rohit Bhargava, the author of Likeonomics: The...
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You Need to be a CSI Researcher
Mark Magnacca, the author of So What? How to Communicate What Really Matters to Your Audience, has a no-nonsense, practical approach that helps people tailor their messaging to ensure people will care....
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Why Good Leaders Create Healthy Tension
Jeff Hayzlett, bestselling author of The Mirror Effect and Running the Gauntlet: Essential Business Lessons to Lead, Drive Change, and Grow Profits, on the importance of creating positive tension:It’s...
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Non-Verbal Communication from a Distance
As one of the original founding members of the FBI’s Behavioral Analysis Program, Joe Navarro mastered the ability to read nonverbal body language. When he retired in 2003, he discovered his expertise...
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Ask for Help to Show You Can Handle Anything
Past Social Capitalist guest Jodi Glickman, author of Great on the Job: What to Say, How to Say it. The Secrets of Getting Ahead, laid out how asking for helpwith new projects shows strength, not...
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The 118-Second Elevator Pitch
Never underestimate the importance of the elevator pitch. Here’s marketing expert Jeff Hayzlett on why brevity and that first impression is so critical to success:When I was the chief marketing officer...
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